Pick Up and Delivery Charge

Varied by distance traveled.  Minimum charge is $40.00.


Diagnostic Charge

There is a $30.00 charge to diagnose any problems related to your equipment.  After diagnosing your equipment, we will call you to discuss the issues found and the costs related to the repair before we proceed.  If customer authorizes North Windham Small Engine Repair to complete the repairs, the diagnostic charge will be waived.


Parts and Labor

Repair costs are generally less than those charged by other authorized power equipment dealers in Connecticut.  Our policy is to use OEM (Original Equipment Manufacturer) replacement parts or redesigned upgraded parts on all repairs.Our labor rate is $55.00 per hour on all repair services excluding our tune-up specials.


Turnaround Time for Repairs

We are committed to providing the fastest, yet high quality, turnaround time in the industry.  Approximately 2 to 4 days are needed in most repairs.  If extra parts need to be ordered, repair time may take an extra few days if parts are available, unless expedited shipping is requested at customer’s expense.

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